Terms & Conditions

1. Agreement to Terms

By creating an account, registering a company workspace, accessing our APIs, or utilizing software delivered by GFT IT Software Solutions, you ("Client", "Tenant", or "User") agree to be legally bound by these Terms and Conditions. If you are entering into this Agreement on behalf of a corporate entity, you warrant that you possess full legal authority to bind that organization.

2. Company Registration, Tenancy & Verification

During organization workspace registration, you must provide accurate, current, and verified corporate details, including your registered Company Name, Authorized Contact Person, Official Work Email, and Company PAN Card Number. You agree that:

• Account credentials must be held in strict confidence. Password sharing across multiple individuals is strictly prohibited.
• The company administrator is solely responsible for all activities and permissions granted to employee accounts within their tenant workspace.
• Accounts subjected to malicious activities, brute-force access attempts, or automated bot attacks will be automatically locked out by our security firewall.

3. Compliance with Digital Personal Data Protection Act, 2023 (DPDPA)

4. Intellectual Property Rights & Source Code Ownership

• Custom Development Projects: Upon receipt of 100% full and final payment for bespoke development milestones, all custom intellectual property rights, database schemas, and application source code specifically authored for the Client are transferred to the Client.
• Proprietary SaaS Platforms: For multi-tenant SaaS services (including the core HRMS engine, attendance algorithms, and AI copilot framework), GFT IT Software Solutions retains all title, proprietary copyrights, patents, and trademarks. The Client is granted a non-exclusive, non-transferable subscription license during active billing periods.
• Reverse Engineering Prohibition: The Client shall not decompile, reverse-engineer, disassemble, or extract source code from proprietary compiled binaries, Hermes bytecodes, or hosted microservices.

5. Service Level Agreement (SLA) & Availability

GFT IT Software Solutions targets a 99.9% High Availability SLA for cloud-hosted applications and attendance endpoints, excluding pre-announced maintenance windows. In the event of unscheduled downtime exceeding 0.5% in any calendar month, eligible enterprise clients may request prorated service credits in accordance with their signed Enterprise Agreement.

6. Commercial Billing, Taxes & Invoicing

All charges and subscription fees are denominated in Indian Rupees (INR) unless otherwise agreed in writing. Invoices are generated with statutory GST compliance. Payment must be satisfied within the period stipulated on the invoice or through approved merchant payment gateways (e.g. Razorpay).

7. Limitation of Liability & Indemnity

To the maximum extent permitted by applicable Indian law, GFT IT Software Solutions shall not be liable for any indirect, consequential, exemplary, or punitive damages arising from temporary telecommunications carrier outages, third-party cloud failures, or unauthorized access resulting from client credential negligence. Our total aggregate liability shall not exceed the total fees paid by the Client in the three (3) months preceding the incident.

8. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with this Agreement shall be subject to amicable mutual arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration and exclusive jurisdiction situated in Raipur, Chhattisgarh, India.