Refund & Cancellation Policy
Effective Date: January 01, 2025 | Last Reviewed & Updated: October 24, 2026Transparent Billing, Refund & Cancellation Policy
At GFT IT Software Solutions, we maintain complete transparency in our SaaS subscriptions and engineering service contracts. This policy explains your rights regarding plan cancellations, evaluation periods, and refund eligibility.
1. 14-Day Free Evaluation Period
All newly registered organizations receive an automatic 14-Day Full Feature Free Trial. During this evaluation period, you have unrestricted access to test and verify our platform with your team. No credit card charge or billing commitment is executed during this period.
2. SaaS Subscription Cancellation
- Cancel Anytime: Organization administrators can cancel recurring SaaS subscriptions at any time directly through the Admin Billing Portal or by emailing contact@gft-software.com.
- Pre-Renewal Cancellation: If cancellation is initiated prior to the next billing cycle renewal date, no future recurring charges will be incurred.
- Access Retention: Following cancellation, your organization will maintain active system access until the conclusion of the already paid subscription period.
3. Refund Eligibility Criteria
| Service Type | Refund Window | Policy & Conditions |
|---|---|---|
| Monthly SaaS Plans | Within 48 hours of charge | Full refund if technical system failure prevented core usage and issue was unresolved by support. |
| Annual SaaS Subscriptions | Within 7 calendar days | Prorated refund for remaining unused calendar months minus administrative setup costs. |
| Custom IT Software Projects | Milestone-based | Refunds are evaluated strictly based on milestones defined in the executed Statement of Work (SOW). Completed sprint milestones accepted by the Client are non-refundable. |
4. Refund Processing Timeframe
Approved refund requests are credited back to the original method of payment (bank account, UPI, credit/debit card via Razorpay) within 5 to 7 business banking days. You will receive an official credit confirmation note via email.
5. Requesting a Refund
To initiate a cancellation or refund inquiry, submit an email with your registered organization name, invoice reference, and reason to: